OURTEL's beloved mascot Pen the Penguin took Sydney by storm when he made a surprise appearance at the F&P Fundraising Forum 2019. The forum was held at the Sofitel Sydney Wentworth this 21 to 23 August and Pen couldn't have been more excited to attend.
Accompanied by his devoted handlers and experienced OURTEL tele
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OURTEL’s POWER OF PHONE (POP)
OURTEL Fundraising Solutions has developed a unique service delivery model called the POWER OF PHONE (POP). The POP approach leverages a virtual team of experienced and dedicated home based tele-agents and it's unique, Multi-Stage method to deliver superior fundraising results for our clients. OURTEL's workplace flexibility enables us to attract and retain agents who have the passion, maturity and advanced phone skills to enhance the donor experience, protect the client's brand and deliver better financial results.
From the acquisition of new donors through regular gift asks, warm donor renewals and upgrades OURTEL's POWER OF PHONE can become a powerful part of your fundraising strategy. POP complements face to face, direct mail, and events to bring those elements together into an integrated donor management programme.
OURTEL’S FUNDRAISING SERVICES INCLUDE
ACQUISTIONS
REGULAR GIFTS
SPONSORSHIPS
UPGRADES
RENEWALS
REACTIVATIONS
BEQUESTS
TV AD RESPONSE
DECLINES
WELCOME & VERIFICATIONS
What’s New
The power of thank you (part two)
Stop! Read part one here first.
The art of thank you
So what does a thank you call actually look like? There are a few important things to keep in mind to get it right.
“It’s really important to get in upfront that we’re not asking for a donation,” says Webb. “You need to quickly establish that this call
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The power of thank you (part one)
We’ve all seen the numbers. Roy Morgan figures show charity donations have fallen around nine per cent since 2011 as donor fatigue takes its toll on Australia’s not-for-profit sector. And despite one in four Australians reporting they receive unwanted calls from charities on a weekly basis, many charity organisations are
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The human touch: Why it pays to listen to your donors
The fundraising landscape is changing with fewer Australians giving to charity each year. According to Philanthropy Australia, the number of Australians giving to charity has been declining each year since 2011. Roy Morgan reports that as of March 2018, 61 per cent of Australians aged 14 and over reported giving to charity
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What Our Agents Say
A few years ago now my grandfather pointed out that I sounded very tired and that I seemed unhappy. He advised me to look for a new job and to always work on being happy. Sadly, that advice was to be the last conversation I had with him. Not long after that advice, while I was on my daily 2 hour commute I discovered an advertisement for telecommuting with OURTEL. My thought was, why not give it a go? Now I couldn’t be happier! With no commuting, I am saving money, have plenty of ‘me’ time and I am able to enjoy my beautiful children more. OURTEL encourage a great team environment, my office may be virtual yet I am always supported by management and fellow agents so I am never alone. Knowing that I am making a difference in helping many outstanding Australian charities, keeps me inspired, passionate and overwhelmingly rewarded in so many ways. I am content with my life now, happiness is a part of each day which can only mean great things for myself and my family moving forward. A big thank you to my lovely grandfather who directed me to make a positive change in my life and of course to OURTEL!
Donna’s Story
Five years ago I needed to evaluate my work life relationship. Why? Because working my own business became difficult. Coupled with my adult daughter who has an intellectual disability, needing more of my time and attention. What was I going to do, as income and personal satisfaction were still major priorities in my life. Then a friend of mine introduced me to a company who had agents working from virtual offices. OURTEL has been a godsend as it enables me to work the hours I need each week and still be on standby if my daughter needs me. The work I do is predominantly for Australian charities and I find this always a very rewarding part of the telecommuting work I complete. OURTEL has a great support network which enables communication with management and fellow agents so that I feel part of a team every day. I appreciate the opportunity that OURTEL has provided through telecommuting from my home office.
Tony’s Story
