OURTEL Solutions is able to source talent via a relatively untapped labour pool across all of Australia. We move outside the traditional methods of staff recruitment because we understand our agents are not found through conventional methods.

They are Australia’s ‘hidden resources’ so we utilise a number of innovative methodologies to recruit these valuable Tele-agents.

Our access to quality staffing is exceptional because our Tele-agents are drawn from these unique sources including:

• Parents wanting to return to the workforce
• Retired professionals
• People that live in remote locations
• People with disabilities
• People only wanting to work flexible hours
• Professionals not wanting to work in the traditional call centre environments
• Veterans

OURTEL Solutions employs Tele-agents who are more mature and passionate about the clients they are servicing and the products and the brands they are representing. Recruiting is not limited to a small radius around a physical location but we are selective - hiring only 4-5% of all applicants.

By accessing this unique talent, OURTEL Solutions will enable increased customer satisfaction for all contacts  made through our teleworking solution.